What is so special about being in CS at HiBob?
HiBobIn the video, Chris Petra, a Customer Success Manager at HiBob, shares a heartfelt story about the rewarding nature of their role. Chris recounts a moment where a simple process change significantly reduced a client's workload, exemplifying the profound impact of their work. Being a CSM at HiBob means witnessing firsthand the positive ripple effects on clients and their teams, making the experience both meaningful and fulfilling. Chris’s dedication to client success highlights the supportive and impactful environment at HiBob's Customer Success department.
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So the other day I was on a call with a client, and on the call I showed them a really easy fix, like a quick process change that they could implement for something that they were trying to do. And after the call they came back to me with an email and said like, "Thank you so much, this has saved us like 10 hours of work." Even though it's just such a simple thing, it ended up saving them a ton of time. And that's what's so special about being a CSM, is because you're there to see the good and the bad. You're there to see the results of your work and see the impact that it has on people, because then that goes from the HR leader to impacting the people, you know, the employees beneath them. And you get to see this kind of domino ripple effect of change. And that's what makes it really special to be a CSM being there to see that.
