Inside the CSM role at monday.com | monday.com Careers

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Inside the CSM role at monday.com

Carolin Romanowski · Customer Success Manager

Customer SuccessMunich, DE

In the video "Inside the CSM role at monday.com," Carolin Romanowski, a Customer Success Manager based in Munich, shares her fulfilling experience at monday.com, where flexibility and trust are key. She highlights the autonomy to manage her workload, allowing her to balance client engagements and internal meetings with personal commitments. Carolin appreciates the hybrid work model, which fosters collaboration with her team while also providing the opportunity for focused work at home. This supportive environment enables her and her colleagues to tailor their schedules, accommodating both professional goals and personal needs.

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Full transcript

So what if I tell you that here at Monday you have the flexibility to manage your workload so that it works for you? Hi, I'm Kavalin, I'm a Customer Success Manager at Monday and I help our clients get the most value out of our platform. So my days can look really busy because I have client meetings or a meeting with internal people and what I really value is that my manager has a lot of trust in me. As long as I reach my goal I can schedule my work and my week according to my own needs. If you have a doctor's appointment you can also leave for that a bit early. Even with all these meetings I still have the flexibility to structure my day. I also have colleagues with kids that tend to come in a bit early so that they have family time in the afternoon and can pick up their kids. But overall something that I really value is that we have this hybrid model. We come in three times a week but you can schedule your own days when you come in. It's super nice for collaborating with your team and also having some time at home to have more focused work.

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