What’s the perception of Customer Success at SysAid?
SysAidIn the video, Gal Tvila, Director of Customer Success & Revenue, Enterprise at SysAid, shares her insights into the evolving role of Customer Success within the company. She emphasizes the strategic nature of her team's work, focusing on understanding customers' goals and objectives to align SysAid's solutions with their success. By fostering more revenue-driven and goal-oriented relationships, Gal highlights the shift from transactional interactions to true partnerships that drive mutual success. Her perspective offers a warm and engaging look into how SysAid prioritizes customer relationships and growth.
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So people often think that custom success is all about knowing your birthday of your customer, knowing where they live, knowing their pet's name and even their wife's birthday, but actually custom success is becoming more and more strategic over time. You need to get to know your customer better, you need to understand their goals and objectives so you're able to actually put your solution, your product to help them and then you're actually moving into a more revenue-driven relationship and not being so transactional and putting it at risk and moving more towards driving goals together and success for your customer.
