Can you share a time when you took action to solve a problem?
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PayoneerJo Zhang, a Senior Product Manager at Payoneer in Shanghai, shares a compelling story of problem-solving and innovation within the Platform Department. During a customer visit, Jo identified challenges in managing multiple accounts and collaborated with the tech team to develop an initial workaround solution. This proactive approach not only satisfied customers but also paved the way for a fully automated solution that has since become one of the most popular products in the Chinese market. Jo's experience highlights the dynamic and impactful nature of working at Payoneer, where customer insights drive meaningful product development.
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Full transcript
A few years back, when I was visiting a customer looking over their work routines and trying to understand how they use our product and service and I found they actually had challenges managing multiple accounts. So I came back, talked to our product team to see whether they can come up with some automated quick fix. Well, at first we didn't have enough resource and so I worked with a few tech team members and we had a quick workaround. It wasn 't perfect, but the customers liked it and it approved like the idea worked. So a couple of years later we actually came up with a full automated solution and nowadays it's one of the most popular products in Chinese markets.
