Most CS roles narrow your scope. Mine broadens it.
ConnecteamJacqui Ball, an Enterprise Customer Success Manager at Connecteam, thrives on the dynamic and ever-changing nature of her role. Unlike typical CS positions that narrow focus, her role is enriched by the opportunity to work with a diverse range of clients across multiple verticals. This breadth of interaction not only keeps her work exciting and fresh but also enhances her effectiveness as she applies cross-industry insights to benefit her clients. Jacqui's experience at Connecteam is one of constant growth and challenge, making her a more adept and versatile customer success manager.
Show full transcript »Hide transcript
Full transcript
No two days are the same at Connect Team. So I might be working very deeply in one vertical one day and then have the opportunity to apply what I learned there to a new client. It keeps it exciting, it keeps it fresh and it's a constant challenge that has forced me to grow and I love it. Most CS rules narrow your scope. Mine broadens it. At Connect Team, I'm allowed to work with customers across multiple verticals. Ultimately, I think this makes me a more effective customer success manager, given the breadth of clients that I'm able to interact with. Being able to learn from other industries and apply it to my clients as I see fit has ultimately made me a better customer success manager.
