What makes our product meaningful and valuable to customers? | Claroty Careers

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What makes our product meaningful and valuable to customers?

Catherine West · Strategic Account Manager

SalesUnited Kingdom

Catherine West, a Strategic Account Manager at Claroty, thrives on bridging customer needs with innovative solutions in the realm of operational technology (OT) security. At Claroty, she plays a pivotal role in transforming customer feedback into actionable strategies, seamlessly integrating it into the company's product roadmap. Her work is central to Claroty's mission of safeguarding the physical world from cyber threats, from everyday items like fizzy drink cans to critical equipment like MRI machines. Catherine's expertise in navigating the intersection of IT and OT allows her to guide customers through identifying vulnerabilities and implementing long-term protective measures, underscoring her value as a trusted advisor in the OT space.

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Let me tell you what it's like to be an account manager here at Clarity. As an account manager at Clarity, you get to work on the sales opportunities about where your pipeline is, how you can maximize that. But the best thing is you get to work and feed back from customers what they want, feed it into product, put that on the roadmap, and then you get even more to sell. Clarity is all about protecting the physical world. From that fizzy drink can to the MRI machine, we help protect that physical world from cyber attacks and risks. The reason why this is so useful for our customers is that we help unveil what is quite an unknown world. We are different from the IT space where we are now focused on OT and connecting IT with OT together. Our customers really value that we take them across the journey of how we protect them, starting out from getting the visibility of the vulnerabilities that are going on, all the way through to how we help fix that problem in the first place. Customers really value that we are the experts in the OT space, and that's where we can really help advise them on what's right for them and take them across that journey long term.

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