A CSM day in the life | Claroty Careers

Watch A CSM day in the life (MP4)

A CSM day in the life

Brandon Tan · Customer Success Manager

Customer SuccessJapan

Brandon Tan, a Customer Success Manager at Claroty, offers an insightful glimpse into his dynamic and engaging role. Based in Japan, yet frequently working from the Singapore office, Brandon's responsibilities span from conducting client workshops and executive business reviews worldwide to collaborating closely with internal teams like sales, product, and engineering. His primary focus is being the customer advocate, ensuring clients maximize the benefits of Claroty's products and services. For those intrigued by a role that blends client interaction with strategic internal collaboration, Brandon's experience highlights the rewarding opportunities at Claroty.

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Full transcript

- Hi, my name is Brendan. I'm a Customer Success Manager at Clarity. I'm here to share what a day in the life of a Customer Success Manager might look like. Now, my day to day typically differs. I usually work out of the Singapore office, but there is highness where I could be on the client side in a different part of the world, running various activities like workshops, executive business reviews, all in very close collaboration with our clients. Apart from interacting with our clients, I also work very closely with our internal teams like sales, product, research, engineering, support, across different topics like feature requests, account planning. But the main thing here is that my role in these internal discussions is to be the voice of the customer, always advocating for our clients, making sure that they get the most out of clarity, products, and services. If this sounds like something you might be interested in, have a chat with us. It's always good to explore your options.

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